Frequently Asked Questions
What industries does Exotic serve?
Exotic serves virtually every industrial sector where automation, motion control, material handling, gasket and sealing solutions are required.
What training classes does Exotic offer?
Exotic offers a variety of classes both hands-on and via webcast. Please visit https://www.exoticautomation.com/training/ for a full updated course schedule.
Where can I find my branch information?
To view information for all of our branches and stores, select ‘Locations’ on the top menu bar.
Where can I find product information?
All the information you need about Parker products is in one location. Click here to find specifications, catalogs, CAD files and more.
Where can I find literature/catalogs?
To view our full library of product literature and catalogs, please visit https://www.exoticautomation.com/online-catalogs/.
How do I request a quote?
Please email your RFQ to [email protected] and our customer service team will respond promptly with your quote.
How to I place an order?
If you are interested in in placing an order, please email your purchase order to [email protected].
Is there an order minimum?
We do not require an order minimum.
Where will my order ship from?
All orders ship from our facilities in either New Hudson, Freeland, or Jackson Michigan. Ship point is determined by several factors including availability and order size. Requests for a preferred ship point can be made at the time of placing an order.
Where is my order?
To request tracking information on your open order, please contact us at [email protected].
What are your payment options?
We accept Visa, MasterCard, Discover & American Express. We are also more than happy to set up a customer with an open account and payment terms, upon credit approval. For more information, please contact [email protected].
What is your return & cancellation policy?
Your satisfaction is our number one priority and we will gladly accept returns within 10 days of the delivery date. Merchandise must be in new,
original condition with original packaging. To process your return, please contact our customer service department at (248) 477-2122.
My order arrived damaged/incomplete. What do I do?
For any issues or concerns you have with an order, please contact our customer service department at [email protected], or (248) 477-2122.
What job openings are available?
Please visit https://www.exoticautomation.com/careers/ for a full list of open positions. Qualified candidates expressing interest in a position must electronically submit credentials. Phone calls and walk-ins will not be accepted.
Was my application/resume received?
You should receive a confirmation of receipt at the time of submission. If you did not, please re-submit your credentials electronically under the job posting.
